At heybet, we believe that gambling should always be a source of fun and entertainment — never a financial strategy or a way to escape from problems. We take our duty of care to every player seriously and have built a comprehensive suite of responsible gaming tools to help you stay in control at all times.
Responsible gaming is the principle that all gambling activity should be kept within boundaries that the player is genuinely comfortable with — in terms of time, money, and emotional wellbeing. heybet is fully committed to fostering a gaming environment where every Bangladeshi player feels supported, informed, and in control.
We have designed our platform with player safety at its core. From the moment you create your heybet account, you have access to a suite of tools — deposit limits, loss limits, session reminders, cooling-off periods, and full self-exclusion — that put you firmly in charge of your own gaming experience. These tools are available at any time, free of charge, and take effect immediately upon activation.
heybet enforces a strict 18+ age policy. No person under the age of 18 is permitted to register or play on our platform. We use a combination of registration controls and KYC verification to ensure compliance with this rule. If you are a parent or guardian, please make use of parental control software to prevent minors from accessing gambling websites.
Decide how much you can afford to lose before you start. Never gamble with money needed for rent, food, bills, or family expenses. Treat your gambling budget as an entertainment cost, not an investment.
Use heybet's built-in session timer to limit how long you play in a single sitting. Taking regular breaks keeps gambling enjoyable and prevents impulsive decisions driven by fatigue or frustration.
Chasing losses is one of the most common and dangerous patterns in problem gambling. If you have reached your budget limit, stop playing — regardless of the outcome of your last bet. A loss is a loss; no bet is guaranteed to recover it.
Gambling outcomes are determined by chance. No strategy, system, or betting pattern can guarantee a win. Play for entertainment value, not as a primary income source.
If you feel gambling is affecting your finances, relationships, or mental health, contact heybet support immediately or speak to a counsellor. There is no shame in asking for help — it is a sign of strength and self-awareness.
Every tool described below is available directly from your heybet account settings — no support ticket required, no waiting period, and no charge.
Set a maximum deposit amount for a daily, weekly, or monthly period. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits can be reduced immediately but increases take 24 hours to take effect — a deliberate cooling-off mechanism designed to protect you in the heat of the moment.
Define the maximum net loss you are comfortable with over a daily, weekly, or monthly period. Once your loss limit is reached, your account will be automatically restricted from further play until the period resets. This tool is particularly effective for players who find it difficult to stop after a run of losses.
Set the maximum duration of a single gaming session. When your time limit is reached, you will receive a clear on-screen notification and the option to either end the session or continue — giving you a moment of deliberate reflection before making that decision. Reminders can also be set to appear at regular intervals during play.
Take a short break from gambling without closing your account permanently. Cooling-off periods can be set for 24 hours, 48 hours, 1 week, or 1 month. During a cooling-off period, you will not be able to log in or place bets. Marketing communications are suspended automatically for the duration of your cooling-off period.
If you feel you need a longer break, heybet's self-exclusion tool allows you to close your account for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account is locked, all bonuses are forfeited, and all marketing is stopped immediately. Self-exclusion cannot be reversed before the chosen period expires.
heybet's reality check feature sends you a pop-up notification at intervals you select — every 30 minutes, 1 hour, or 2 hours — showing your total session duration, net win/loss for the session, and the time. This feature is designed to keep you grounded and aware of how long you have been playing and how much you have spent or won.
Problem gambling can develop gradually, often without the individual noticing the change in their own behaviour. Being aware of the warning signs — in yourself or in someone close to you — is the first and most important step toward getting help before the situation becomes serious.
The signs listed here are commonly recognised indicators used by counselling professionals and addiction specialists worldwide. If you identify with several of these indicators, we strongly encourage you to use heybet's self-exclusion tool and seek professional support. Recognising a problem early is not a failure — it is a responsible and courageous act.
Gambling with money you cannot afford to lose Using funds meant for rent, household bills, groceries, or family expenses to fund gambling activity is one of the clearest indicators that gambling has moved from entertainment to a problem.
Chasing losses persistently Continuing to gamble — or increasing bet sizes — in an attempt to recover money already lost, even after deciding to stop, is a classic hallmark of problem gambling behaviour.
Feeling anxious, irritable, or restless when not gambling If you feel uncomfortable, agitated, or preoccupied with thoughts of gambling during periods when you are not playing, this may indicate a dependency is forming.
Hiding gambling activity from family or friends Lying about how much time or money you spend on gambling, or feeling the need to keep your gambling secret from those close to you, is a significant warning sign that warrants attention.
Needing to bet larger amounts to feel the same excitement Progressively increasing bet sizes to achieve the same level of enjoyment or excitement is a sign of tolerance — a recognised characteristic of addictive behaviour.
Failed attempts to cut down or stop Making repeated sincere attempts to reduce or stop gambling but being unable to follow through is a clear sign that professional support may be needed to address the underlying issue.
Neglecting responsibilities, relationships, or health When gambling begins to take priority over work, study, family commitments, social relationships, or personal health and wellbeing, it has crossed the line from entertainment into a harmful pattern.
Reflect honestly on the following questions. This is not a clinical diagnostic tool, but it can help you identify whether your gambling habits may be causing concern. If you answer "yes" to three or more questions, we recommend activating a cooling-off period or self-exclusion and seeking professional guidance.
Remember: Answering honestly takes courage. If you have concerns about your own gambling or the gambling habits of someone you care about, please contact heybet support at [email protected] — available 24 hours a day, 7 days a week, 365 days a year.
All responsible gaming tools on heybet are accessible directly from your account settings panel. No support request is required to activate deposit limits, session timers, cooling-off periods, or self-exclusion — you are always in direct control. Follow the steps opposite to access your tools right now.
If you are unable to access your account or if you feel the situation is urgent, contact our responsible gaming support team directly at [email protected]. Our team can activate account restrictions on your behalf immediately upon your request, at any time of day or night, including Eid holidays and public holidays in Bangladesh.
Visit heybet and log in using your registered username and password. If you have forgotten your login credentials, use the account recovery option on the login page to regain access.
Click on your profile icon in the top right corner of the screen, then select "Account Settings" from the dropdown menu to open your account management panel.
Within Account Settings, locate and click the "Responsible Gaming" tab. This section gives you direct access to all available player protection tools, including deposit limits, loss limits, session timers, cooling-off, and self-exclusion.
Select the tool or tools you wish to activate. Enter your preferred limit amount, time period, or exclusion duration. Review the settings carefully before confirming, as some restrictions (particularly self-exclusion) cannot be reversed early.
Click "Confirm" to save your settings. All responsible gaming restrictions take effect immediately upon confirmation. You will receive an email confirmation to your registered address acknowledging the change. Keep this email for your records.
Six firm commitments that define how heybet approaches player safety — not as a regulatory checkbox, but as a genuine duty of care to every player on our platform.
heybet verifies the age of every player during account registration and KYC review. Any account found to belong to a player under the age of 18 is closed immediately, all funds are returned to the payment source, and the incident is logged for compliance purposes. There are no exceptions to this rule.
heybet's platform continuously monitors player behaviour for patterns associated with problem gambling — such as rapid bet escalation, extended continuous sessions, and persistent loss-chasing. Where such patterns are detected, our responsible gaming team will proactively reach out to the affected player to offer support and tool guidance.
heybet does not send promotional communications to players who have activated any responsible gaming tool, are in a cooling-off period, or have previously self-excluded. We do not use manipulative messaging designed to pressure players into depositing or playing beyond their stated limits. All our promotions include clear terms and 18+ notices.
heybet's customer support team is available around the clock — including Eid, Victory Day, and all Bangladesh public holidays — to assist players with responsible gaming concerns. Responsible gaming queries are treated as priority tickets and are responded to within one hour at any time of day or night.
All responsible gaming requests and disclosures made to heybet — including self-exclusion requests, problem gambling disclosures, and third-party concern reports — are handled with complete confidentiality. This information is never shared with third parties and is used solely to provide appropriate support and protection to the player.
All heybet customer-facing staff complete regular responsible gambling awareness training. Our team is trained to recognise the indicators of problem gambling in player communications, to respond with empathy and without judgment, and to escalate cases to our dedicated responsible gaming specialists where appropriate.
While heybet's own tools and support team are always available, we recognise that some players may benefit from confidential professional counselling from an independent organisation. The following types of support services are available to players in Bangladesh and internationally. We encourage any player who is concerned about their gambling behaviour to reach out.
Bangladesh has mental health and addiction support helplines available through the National Mental Health Helpline (Kaan Pete Roi) and Dhaka-based counselling centres. Speak to a local healthcare provider for referrals to gambling-specific counselling services.
Gamblers Anonymous (GA) offers peer support groups for individuals affected by problem gambling, with online meetings accessible from anywhere in the world. The Gambling Therapy platform operated by GamCare provides free online counselling and forum support in multiple languages.
If you are concerned about a family member or friend who you believe may have a gambling problem, heybet can accept and act upon third-party responsible gaming concerns. Contact us at [email protected] with subject line "Third-Party Concern" and we will investigate discreetly.
Ready to enjoy cricket betting, slots, and live casino in a safe, responsible environment? heybet is always here to support you — whether you want to explore our games or activate a responsible gaming tool right now.
18+ only. Please gamble responsibly. For adults aged 18 and above only.