This Privacy Policy explains how heybet collects, uses, stores, shares, and protects the personal information of players and visitors across the heybet platform. We are committed to handling your data with care, transparency, and in full accordance with applicable data protection standards. Please read this document carefully before using the heybet platform.
This Privacy Policy ("Policy") is issued by heybet ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("you", "the User", "the Player") who visit, register on, or otherwise interact with the heybet website at https://heybet.biz and all associated pages and services. The Policy sets out what personal data we collect, why we collect it, how we use and store it, who we may share it with, and what rights you hold in relation to your personal data.
By registering a heybet account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately and contact our support team at [email protected] to request account closure and data deletion where applicable.
heybet collects personal data that is necessary to provide you with a safe, compliant, and functional betting and gaming service. The categories of personal data we collect are set out in the table below.
| Category | Examples of Data Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID / passport number, photograph | Account registration, age verification, KYC compliance |
| Contact Data | Email address, Bangladeshi mobile number, city of residence | Account communications, support, transactional notifications |
| Financial Data | bKash/Nagad/Rocket account number, bank account details, transaction history | Deposits, withdrawals, fraud prevention, AML checks |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, bet history, session duration, click patterns | Platform improvement, personalisation, responsible gaming monitoring |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Dispute resolution, quality assurance, service improvement |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and notifications | Sending or suppressing promotional communications per your preference |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes, health data, or data concerning a natural person's sex life or sexual orientation, except where strictly required by law or where you have provided explicit consent.
heybet collects personal data through the following means:
You provide personal data directly to heybet when you complete the account registration form, submit KYC verification documents, make a deposit or withdrawal request, contact customer support, respond to a survey or promotion, or update your account profile settings.
When you access the heybet Platform, we automatically collect certain technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. This data includes your IP address, device identifiers, browser type and version, pages visited within the Platform, time and duration of each visit, and the referring URL from which you arrived at the Platform.
In limited circumstances, heybet may receive personal data about you from third-party sources, including identity verification service providers (for KYC checks), payment processors (including bKash, Nagad, and Rocket), fraud prevention agencies, and publicly available sources used to supplement identity verification. Data received from third-party sources is handled under the same standards and protections described in this Policy.
heybet uses the personal data we collect for the following purposes:
heybet processes your personal data on the following legal bases, depending on the purpose of the processing:
heybet does not share your personal data with any third party except in the limited circumstances described below. All third parties with whom heybet shares personal data are required to handle that data in a manner consistent with this Policy and applicable data protection law.
heybet shares personal data with carefully selected third-party service providers who assist in the operation of the Platform. These include identity verification and KYC service providers, payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe), fraud detection and cybersecurity firms, cloud hosting and data storage providers, and customer support platform providers. All such service providers are bound by contractual obligations to process your data only on heybet's documented instructions and to implement appropriate technical and organisational security measures.
heybet may disclose personal data to law enforcement agencies, government bodies, courts, or other regulatory authorities where required to do so by applicable law, court order, or lawful regulatory request. heybet will, where permitted by law, notify the affected player of any such disclosure prior to or promptly following the disclosure.
In the event of a merger, acquisition, corporate restructuring, or sale of substantially all of heybet's assets, personal data held by heybet may be transferred to the acquiring entity as part of that transaction. In such circumstances, heybet will notify affected players prior to the transfer and ensure that the receiving entity provides equivalent data protection commitments.
heybet uses cookies and similar tracking technologies to operate the Platform efficiently, maintain your login session, remember your preferences, detect fraudulent activity, and analyse usage patterns to improve the user experience. A cookie is a small text file that is stored on your device when you visit a website.
You may manage cookie preferences through your browser's settings. Please note that disabling strictly necessary or security cookies may prevent you from accessing your heybet account or using certain Platform features. heybet does not use third-party advertising cookies or cross-site tracking cookies.
heybet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes that may arise. The following general retention periods apply:
Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with heybet's internal data management procedures. Requests for early deletion are handled in accordance with Section 10 (Your Privacy Rights) of this Policy.
heybet implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our key security measures include:
In the event of a personal data breach that poses a risk to your rights and freedoms, heybet will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. You should report any suspected security incident relating to your heybet account immediately by contacting [email protected].
As a heybet player, you hold the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Privacy Rights Request". heybet will respond to all such requests within thirty (30) days.
heybet is strictly an adult platform intended exclusively for individuals aged 18 years and above. We do not knowingly collect, solicit, or process the personal data of any person under the age of 18. If heybet becomes aware that personal data has been collected from an individual under the age of 18, that data will be deleted immediately and the associated account closed without delay.
If you are a parent or guardian and believe that a minor has registered on heybet or has provided personal data to the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action. heybet takes its obligations with respect to underage protection extremely seriously and cooperates fully with any parental or guardian enquiry in this regard.
The heybet Platform integrates services from third-party providers including game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe), payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and technical infrastructure providers. Each of these third-party services operates under its own privacy policy and data protection framework. heybet is not responsible for the privacy practices of these third-party providers beyond the contractual obligations imposed on them by heybet as a condition of their engagement.
The heybet website does not contain links to external third-party websites. All content and services accessible through heybet are operated directly by the Platform or under contract with heybet's service providers. heybet is not liable for the data practices of any website or platform that may link to heybet from an external source.
heybet reserves the right to update or amend this Privacy Policy at any time. When material changes are made to the Policy, heybet will notify registered players by email or by displaying a prominent notice on the Platform. The "Last Updated" date at the top of this document will be revised with each published update.
Your continued use of the heybet Platform following notification of any Policy update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to remain informed of how heybet collects, uses, and protects your personal data. If you do not agree with the revised Policy, you must cease using the Platform and contact [email protected] to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by heybet, please contact our Data Protection team using the details below. All enquiries are handled in English and responded to within thirty (30) days.
heybet will never sell, rent, or trade your personal data. Your information is used only to operate your account, process payments, and keep the platform safe and fair.
To exercise your privacy rights or submit a data protection enquiry, contact our team — available 24/7.
Six core commitments that underpin every data handling decision on the heybet platform, designed specifically for Bangladesh players.
Every piece of data transmitted between your device and heybet's servers is protected by 256-bit SSL/TLS encryption — the same standard used by leading global banks. Your login credentials, payment details, and personal information are never transmitted in plain text.
heybet has a strict no-data-selling policy. Your personal information is never sold, rented, or traded with advertising networks, data brokers, or third-party marketers. Data sharing is limited exclusively to operational service providers bound by contractual confidentiality obligations.
KYC documents submitted to heybet are used solely for identity verification and regulatory compliance. Documents are stored securely with encryption at rest and are accessible only to authorised compliance staff. Documents are deleted in accordance with the retention schedule in Section 8.
You decide whether heybet sends you promotional emails and notifications. Opt-in is not a condition of using the Platform. You can update your marketing preferences at any time from your account settings or by contacting support, with effect from the next business day.
heybet does not hold your data indefinitely. Clear retention periods — ranging from 90 days for raw session logs to five years for financial records as required by regulation — are defined in this Policy. Data is securely deleted or anonymised once retention periods expire.
Exercising your privacy rights — access, rectification, erasure, portability, or objection — requires only a single email to [email protected]. heybet responds to all privacy rights requests within 30 days and handles every request at no charge to the player.
Now that you understand how heybet handles your data, explore our cricket betting markets, slots, and live casino — all secured by the privacy commitments in this Policy. Questions? Our support team is available 24/7.
18+ only. Please gamble responsibly. For adults aged 18 and above only.