heybet Frequently Asked
Questions

heybet requires standard KYC documents to verify your identity and protect your account. You will need to upload a clear copy of your National ID (NID) card, passport, or valid driving licence, along with a recent selfie holding the document. For address verification, a utility bill or bank statement issued within the last three months is acceptable. Documents can be submitted directly from your account settings panel. Verification is typically completed within 24 hours on business days.

No. heybet strictly enforces a one-account-per-player policy. Opening multiple accounts — whether under your own name or another person's details — is a direct violation of our Terms & Conditions and will result in all associated accounts being permanently closed and any balances being forfeited. If you have trouble accessing your existing account, use the account recovery option or contact support at [email protected] rather than registering again.

To reset your heybet password, click the "Forgot Password" link on the login page and enter the mobile number or email address registered to your account. You will receive a one-time password (OTP) reset link valid for 15 minutes. Follow the instructions in the message to set a new password. If you no longer have access to your registered phone number or email, contact heybet support directly to complete identity verification and regain account access.

You can request permanent account closure at any time by contacting heybet support at [email protected] with the subject line "Account Closure Request". Before submitting the request, withdraw any remaining balance to your linked bKash, Nagad, or bank account. Once closed, your account data is retained for the legally required period as described in our Privacy Policy. If your closure request is related to problem gambling, we strongly recommend activating self-exclusion through the Responsible Gaming section in Account Settings first.

The minimum deposit on heybet is ৳200 BDT for mobile financial services including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500 BDT. There is no maximum deposit limit for standard verified accounts, although high-value deposits may require additional verification. All deposits are processed in Bangladeshi Taka with no currency conversion fees applied by heybet.

The minimum withdrawal on heybet is ৳500 BDT for bKash and Nagad, and ৳1,000 BDT for bank transfers. Withdrawals to bKash and Nagad are typically processed within 1 to 4 hours after approval. Bank transfer withdrawals may take 1 to 3 business days depending on your bank's processing schedule. Withdrawal requests are reviewed by the heybet finance team during Bangladesh Standard Time (BST, UTC+6) business hours. Completing KYC verification in advance significantly speeds up the withdrawal approval process.

heybet does not charge any platform-side fee on standard deposits or withdrawals. However, your payment provider — for example, bKash or Nagad — may apply their own standard transaction charges as per their published fee schedule. Bank transfer fees, if any, are determined by your bank and are outside heybet's control. We recommend checking your mobile banking app for applicable charges before initiating a large transaction. heybet will always display the exact amount you will receive before you confirm a withdrawal.

For security reasons, heybet requires withdrawals to be processed to the same payment method and account used for your most recent deposit. This means you cannot withdraw to a different bKash number unless you first update your payment details in your account profile and complete any required re-verification. This policy exists to prevent fraud and protect players from unauthorised withdrawals. To update your linked payment method, contact heybet support and provide the necessary identity documents.

Withdrawal delays or rejections on heybet are most commonly caused by one of the following: incomplete KYC verification, an active bonus with an unmet wagering requirement, a mismatch between your account name and your registered payment method name, or a withdrawal request submitted outside business processing hours. If your withdrawal has been pending for more than 6 hours without an update, contact heybet support at [email protected] quoting your withdrawal reference number for a status update.

All slot games available on heybet are sourced from reputable game providers including Pragmatic Play, NetEnt, Microgaming, and Spribe, each of which publishes independently audited Return to Player (RTP) percentages for every title. RTP figures for individual games are typically displayed in the game information panel before you begin playing. heybet does not modify the RTP settings of any game provided by these studios. The outcomes of all slot spins are determined by certified Random Number Generator (RNG) technology.

heybet is fully optimised for mobile play on Android and iOS devices. The entire game library — including live casino tables powered by Evolution Gaming and Ezugi, slots, and sports betting — is accessible through your mobile browser without requiring a separate app download. The mobile interface automatically adapts to your screen size for a smooth, responsive experience. A stable internet connection, whether via mobile data or Wi-Fi, is recommended for live dealer games to ensure uninterrupted streaming.

Live casino games on heybet — including Live Baccarat, Live Roulette, Live Blackjack, and Live Teen Patti — follow the standard internationally recognised rules for each respective game. Specific rule variations (such as whether the Blackjack table uses 6 or 8 decks, or the specific Roulette variant — European or American) are displayed in the game lobby before you join a table. Bet limits per table are also shown upfront. In all live games, the decisions of the live dealer are final and are determined by the physical outcome of the game in real time.

If a cricket match is officially abandoned, postponed, or has fewer than the minimum required overs completed for a result to stand, heybet will void all pre-match bets on that fixture and return the original stake to your account balance. In-play bets settled before the abandonment announcement will stand. For reduced-over results declared by the official match referee (such as DLS method outcomes in rain-affected matches), heybet accepts the official result as declared by ICC or the relevant board. Full details are outlined in the Sports Betting Rules section of our Terms & Conditions.

A wagering requirement (also called a playthrough requirement) means you must place bets totalling a specified multiple of the bonus amount before the bonus funds convert to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must wager ৳20,000 in total before withdrawing. Progress toward the wagering requirement is tracked in real time in your account's bonus section. Note that different game types may contribute to wagering at different rates — slots typically contribute 100%, while live casino games may contribute less.

Bonus funds on heybet cannot be withdrawn until the full wagering requirement has been met. If you request a withdrawal while a bonus is active and the wagering requirement is incomplete, heybet will forfeit the remaining bonus balance and any winnings accumulated from bonus funds before processing your cash withdrawal. Your original deposited cash balance (above the bonus amount) remains withdrawable at any time, provided your account is fully verified. You may also choose to forfeit a bonus manually from the bonus section in your account settings at any time.

Yes, heybet regularly runs seasonal and event-specific promotions tailored to Bangladeshi players. During Eid ul-Fitr, Eid ul-Adha, and Pohela Boishakh (Bengali New Year), heybet typically offers deposit reload bonuses and free spin packages. During major cricket events such as the BPL, IPL, and T20 World Cup, enhanced odds, accumulator bonuses, and cashback offers are commonly available. All seasonal promotions are announced via the heybet promotions page and registered player communications. Promotional terms and validity periods are always stated clearly in English.

heybet operates a loyalty rewards program that recognises and rewards consistent players. As you accumulate wagers across casino games, slots, and sports betting, you progress through loyalty tiers that unlock benefits including higher withdrawal limits, dedicated account management, priority withdrawal processing, exclusive reload bonuses, and invitations to special events. Loyalty points are earned automatically on eligible wagers with no separate opt-in required. Full details of the current loyalty tier structure and point-earning rates are available in the Rewards section of your account dashboard.

You can set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section within your heybet Account Settings — no support request is needed. Once set, a deposit limit takes effect immediately. Reducing a limit applies instantly, while increasing a limit is subject to a mandatory 24-hour cooling-off period before taking effect. This delay is intentional and is designed to prevent impulsive decisions during a losing session. heybet strongly encourages all players to set a deposit limit that matches their personal entertainment budget before they start playing.

heybet's self-exclusion tool allows you to block access to your account for a chosen period — 6 months, 1 year, 2 years, 5 years, or permanently. Once self-exclusion is activated from your Account Settings under Responsible Gaming, your account is locked immediately, all active bonuses are cancelled, and all promotional communications are stopped. Self-exclusion cannot be reversed before the chosen period expires, even if you contact support requesting early reinstatement. At the end of your exclusion period, you must actively contact heybet to request reactivation — accounts are not reopened automatically.

If you believe gambling is negatively affecting your finances, relationships, or mental health, the most important first step is to activate heybet's self-exclusion tool immediately from Account Settings. You can also contact our responsible gaming support team at [email protected] — available 24 hours a day, 7 days a week — who will treat your situation with complete confidentiality and assist you in accessing appropriate support resources. Independent organisations such as Gamblers Anonymous and Gambling Therapy also offer free, confidential support for players in Bangladesh and internationally.

heybet enforces a strict 18+ age policy and verifies the age of every player as part of the KYC process. During registration, players must confirm they are 18 years of age or older. Before a withdrawal can be processed, all accounts are required to submit a valid government-issued photo ID — such as a National ID card or passport — that confirms the player's date of birth. Any account found to belong to a player under 18 is closed immediately, all winnings are forfeited, and all deposited funds are returned to the original payment source.